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About Us Windmill Direct is an online boutique selling luxury bedding, clothing, toys, gifts and accessories for babies, children and mothers
Our Contact details:
E-mail: sales@windmill-direct.co.uk
Call 0844 800 3250 Monday to Saturday 9 - 5 pm
Windmill Direct
PO Box 15499
BATHGATE
EH48 6WX
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Making A Purchase Making a purchase could not be easier. Just browse our store and if you see an item you like then enter the number of items you wish to buy and select the 'Add to Cart' button.
If you need to amend an order click on 'View Cart' and select the item you want to amend by ticking the radio button on the right then select the appropriate option.
After you have finished your selection, click on 'Checkout' and you will be asked for delivery details, which we need to be able to complete your order.
Windmill Direct use Nochex Ltd to handle your debit or credit card transcation. Nochex Ltd has been certified as a Small Electronic Money Issuer by the Financial Services Authority and is regulated as a Money Service Business by HM Revenue and Customs. To find out more about Nochex go to www.nochex.com
Nochex accept Mastercard, Switch/Maestro, Visa, Visa Electron, Solo, Visa Delta, and as Nochex handle your payment their name 'Nochex Ltd' will appear on your statement.
We want you to be confident when making a payment so look for the 'Golden Padlock' at the bottom right of your computer when you enter the Nochex site. The 'Golden Padlock' indicates that you have entered a secure site with a SSL Secured 128 Bit.
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| Shipping And Handling Please allow 7 working days for your delivery. |
Delivery Schedule When you place an order we will email you to confirm the details. Provided stock is available we aim to deliver within seven working days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.
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| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Orders made from the UK or the European Union, 17.5% VAT is added. Our VAT number is GB 902 7226 49 |
Credit Card Security Windmill Direct use Nochex Ltd and PayPal to handle your debit or credit card transcation.
To find out more about Nochex Ltd go to www.nochex.com
To find out more about PayPal go to www.paypal.co.uk
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Guarantee It is very important to Windmill Direct that you are completely satisfied with our products and services. If you are not happy with your item then you can return it within 30 days. We will exchange or refund items provided they are in perfect condition.
When you place an order we will email you to confirm the details. Provided stock is available we aim to deliver within seven working days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.
We take every effort to make sure that our descriptions and specifications are correct, however, please allow for a slight variation in colour.
We are so convinced that you'll love our Himla range that if you're not satisfied when you receive your Himla product you can return it to us and we will refund your P&P. This offer is exclusive to residents of the United Kingdom.
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Reaching Us If you need to reach us, click on Contact Us and send us a message
Alternatively, you can call on 0844 800 3250 Mon-Sat 9-5pm, or write to us at Windmill Direct, PO Box 2031, Livingston, West Lothian, Scotland, EH54 0DB |
Privacy Policy Windmill Direct will destroy any financial information we hold.
We will hold your name and personal details on a secure database and will only allow access to those processing your order.
We would like to contact you about special promotions and new season collections. If you do not wish to receive this communication please send an email to sales@windmill-direct.co.uk and we will immediately destroy your records on our database.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
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Returns Policy We take customer service very seriously at Windmill Direct, however, if you are not happy with your product then follow this process:
1. Complete the returns form and indicate whether you would like an exchange or refund.
2. Pack the item in its original packaging and return it to Windmill Direct, PO Box 2031, Livingston, West Lothian, Scotland, EH54 0DB
Items will be refunded provided they are not used; in bought condition; and that you have taken care to return them safely to Windmill Direct.
We strongly recommend that you return items by registered post as Windmill Direct will not take responsibility for lost or stolen items. Postage will not be refunded on returned items, however, on items that are damaged or faulty we will cover the cost of returns and either exchange or provide a refund.
If you have any query on the returns process you can contact us at 0844 800 3250
Please allow 28 days for a refund or exchange.
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Windmill Direct, PO Box 15499, Bathgate, West Lothian, EH48 4WX. Tel 0844 800 3250. |
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